At Black Villa Restaurant in Riad Toulal, Meknes, we strive to provide the best dining and delivery experience. This Refunds & Returns Policy explains the conditions under which refunds or replacements are available for online orders.
1. Order Cancellation
- Orders may be cancelled within 10 minutes of placing the order by calling us directly at 📞 [Insert Phone Number].
- After food preparation has started, cancellation is no longer possible.
2. Refunds & Replacements
We prepare every meal with care, but if you face an issue, please contact us immediately. Refunds or replacements may be offered in the following cases:
- Wrong items delivered.
- Missing items in your order.
- Food received is spoiled, damaged, or not up to our quality standards.
3. Non-Refundable Situations
- If the order was prepared correctly and delivered as requested.
- If the delivery address provided by the customer was incorrect.
- If the customer fails to collect the order upon delivery.
- If food has already been consumed.
4. How to Request a Refund or Replacement
- Contact us within 1 hour of delivery at 📞 [Insert Phone Number] or 📧 [Insert Email Address].
- Provide your order number, details of the issue, and (if possible) a photo of the food.
- Once approved, refunds will be processed through the same payment method used at checkout.
5. Delivery Fees
Delivery charges are non-refundable, except in cases where an error was made by Black Villa Restaurant.
6. Contact Us
If you have any questions about this Refund & Return Policy, please contact us:
Black Villa Restaurant
📍 Riad Toulal, Meknes, Morocco
📞 +212669666415
📧 [email protected]